SW-21786 - USA (Virginia) - Application Hosting and Support Services - Deadline February 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-21786

Government Authority located in Virginia; USA based organization looking for expert vendor for application hosting and support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide application hosting and support services for remote access to computing, software, communications and data storage resources enabling customer to perform operations using Infor Lawson HR/PR applications.
- Application hosting provider will provide review and management of the applications to maintain the configuration, integration, and stability of the applications as it relates to the sustaining performance, and provide problem resolution for application performance problems,
application operations issues, and application errors.
- Application hosting provider will work directly with application software support services (Global software support centers - GSC) including application software issues considered for escalation and will track issues through resolution and implementation.
- Application Management may include but is not limited to technical incident management, periodic maintenance routines and year end updates, application monitoring, application performance management, application environment refreshes and data copies and application operations reporting.
- Provider will administer the application operational support through a service or call center while tracking all requests for service and providing updates and retaining information for historical review and auditing purposes.
(2) All question must be submitted no later than February 12, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Tuesday, 26 February, 2019

Question Answer Deadline : Tuesday, 12 February, 2019

Category : Software, System and Application, Web Design and Development

Country : USA

State : Virginia

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