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SW-22617 - Canada (Alberta) - 911 Call System Upgrade - Deadline April 23,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-22617

Government authority located in Alberta, Canada; based organization looking for expert vendor for 911 call system upgrade.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 911 call system upgrade for compliant call handling system, able to provide maintenance, technical support and all applicable manuals and documentation pertaining to their proposed solution, host any software and databases as needed, network connectivity including cabling, switch ports, and IP addressing, all dispatch and call takers positions, Softphone user application for each call-taker and dispatcher position, ability for call data to be sent to our logger for recording, ability to divert (night service) all 9-1-1 calls to sister, ability to monitor call taker sessions, able to generate reports, ability to sort incoming calls and grab specific lines, contain a
searchable phone directory with speed and auto dial capability and able to create and customize multiple queues.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 23 April, 2019

Category : Software, System and Application

Country : Canada

State : Alberta

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