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SW-22608 - USA (California) - Business License and Permit Processing Software - Deadline April 5,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-22608

Government Authority located in California; USA based organization looking for expert vendors for business license and permit processing software.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide business license and permit processing softwarefor a centralized data collection system that will meet the current demands for intake, data management, and discovery. The new system must deliver an automated
business license application and renewal system to streamline the business license process and streamline the collection of miscellaneous taxes, assessments and
regulatory permits collected, The system must deliver an automated business license application and renewal system to streamline the business license process and streamline the collection of miscellaneous taxes, assessments and regulatory permits collected by the City and support, A fully integrated software system to automate the following processes: business license, permits, transient occupancy tax, administrative citations and cashiering, The ability to create and configure business license application forms and notices and allow mail merge capabilities for all applications forms and invoices, ability to accept payments by cash, check, credit card. Record account number, amount billed, amount paid, amount of deposit, amount owed. For functions that have public online access, accept payments online, The ability to automatically calculate fees, taxes, back taxes and penalties based on a start date and business rules, ability to process payment refunds, credits and or void payment transactions, The ability impose a fee for non-sufficient funds with automatic template letter sent via US Postal mail or email to customer, ability to search, track, log, monitor all accounts based on status, ability to categorize accounts and apply appropriate tax amounts based on the category assigned, ability to add comments, store and log all activities on outstanding accounts or established accounts and log the date, time of entry and staff name of each transaction, The ability to lookup customer information once it has been input. The system must maintain a permanent entry for all customer records, the ability to assign multiple licenses and or permits to one account,
(2) All question must be submitted no later than March 19, 2019.
(3) The contract term will be for three years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 5 April, 2019

Question Answer Deadline : Tuesday, 19 March, 2019

Category : Software, System and Application

Country : USA

State : California

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