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UNCT-11026 - USA (Indianapolis, Indiana) - Unemployment Insurance Benefit Payment Distribution Services - Deadline May 9,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: UNCT-11026

Government authority located in Indianapolis, Indiana, USA; based organization looking for expert vendor for unemployment insurance benefit payment distribution services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide unemployment insurance benefit payment distribution services for payment distribution of unemployment insurance benefits to claimants that file weekly claim vouchers for short term financial assistance which is awarded to qualifying individuals that are unemployed through no fault of their own and have sufficient attachment to the workforce to monetarily qualify for such financial assistance, initiate, maintain, direct, or otherwise administer the selection of the payment method, distributing payments, managing accounts, ensuring appropriate security measures and fraud detection methods are employed over the course of the Contract, providing customer service functionalities, and assisting with marketing efforts, secure the services of a payment distribution provider that offers support and services to claimant population with regard to the receipt of benefit payments during the period of time that the claimant has a need for unemployment support, support the claimant need for unfettered access to their benefits with no fees for accessing their benefit entitlement, ensure that any website, web portal, browser plug-ins, or provided software for all transactions and functions are compatible with Microsoft Windows 7 and greater, Internet Explorer 9 and greater, Safari, and the latest version of Google Chrome to the government authority located in Indianapolis, IN.
- Customer service agents at a customer service support center from Monday through Friday between the hours of 8 a.m. to 6 p.m. Eastern Time for the overflow of calls and overflow facility will handle calls from 6 p.m. to 8 a.m. and 24/7 on State holidays and weekends.
- Deposit notification set up/change.
- Secure account holder website and mobile application where account holders can, at a minimum, elect or change their payment distribution method, find their account balance.
- Ensure that the system properly accepts, processes, and transfers calls per requirements.
(2) A pre-proposal conference will be held on April 8, 2019.
(3) All questions must be submitted in writing no later than April 9, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 9 May, 2019

Pre-proposal Conference Date : Monday, 8 April, 2019

Question Answer Deadline : Tuesday, 9 April, 2019

Category : Uncategorized, Call Center and Answering, Web Design and Development

Country : USA

State : Indiana

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