ITES-1798 - Canada (Moncton, New Brunswick) - Information Technology Support Services - Deadline May 1,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-1798

Government Authority Located in Moncton, New Brunswick; Canada based organization looking for expert vendor for information technology support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide information technology support services assets, assess system assets, and make recommendations for improved company-wide IT system performance,
- Inventory of assets will include hardware, software packages and inventory of the assets corresponding firmware, software package and operating system versions/levels,
- Including procurement and installation of PC’s, laptops, tablet and telephone, cell phone setup, printers and software installation, server installation and upgrades,
- Diagnose and correct desktop application problems, configure laptops, tablets, cell phones and desktops for standard applications,
- Manage computer network and associated hardware, software, communications and operating system necessary for the quality, security, performance, availability, recoverability and reliability of the system,
- Also includes primary installation and maintenance of printers, network copiers, scanners, group policy, software updates, etc. as deemed necessary,
- providing comprehensive emergency technical support in accordance with the following Guidelines that Telephone support for all network, server, security, firmware, laptop, desktop equipment coverage of 7 days per week, 24 hours per day and Call back response times of 15minutes to 240 minutes in accordance with the severity of issue to the government authority located in Moncton, NB.
(2) All questions must be submitted no later than April 22, 2019.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 1 May, 2019

Question Answer Deadline : Monday, 22 April, 2019

Category : IT Services (Computer Maintenance and Technical Services)

Country : Canada

State : New Brunswick

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