SW-23370 - USA (Arizona) - Contact Center Solution - Deadline May 16,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-23370

Government Authority located in Arizona; USA based organization looking for expert vendor for contact center solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide cloud-based contact center solution must integrate with all modern forms of security implementations, including end-to-end encryption, two-factor authentication, single sign-on, and secure integrations to other databases.
- The CCS must provide deep and insightful data collected from every interaction (voice to text, chat/SMS transcriptions, social media transcriptions related only to ASU, mobile application interactions, etc.).
- CCS must be able to have enhanced self-service options such as voice recognition as well as Dual tone multi-frequency (DTMF) (press 1 for.), real time queue “callers ahead” information, robust Artificial Intelligence (AI)/chatbot functionality, and omni-channel integration with email, web call-back scheduling, chat, text, social media, video chat, etc.
(2) A Pre-Proposal Conference will be held on April 23, 2019.
(3) All question must be submitted no later than May 06, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Thursday, 16 May, 2019

Pre-proposal Conference Date : Tuesday, 23 April, 2019

Question Answer Deadline : Monday, 6 May, 2019

Category : Software, System and Application

Country : USA

State : Arizona

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