SW-23372 - USA (Tennessee) - Inmate Management System - Deadline May 9,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-23372

Government Authority located in Tennessee; USA based organization looking for expert vendor for inmate management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inmate management system shall allow for at least the following functionality and types of transactions to occur on the inmate’s account public kiosk system that allows for deposit of funds via cash or credit/debit cards for inmate commissary and/or inmate communication accounts, for the term of the contract, the vendor must agree to customize the trust accounting system to meet the agencies current and future needs, website access for deposit of funds via credit/debit card of inmate commissary and inmate communication accounts, commissary ordering integration through kiosk and inmate phone orders, real-time debit transfers, ability to integrate with inmate management system for automatic account opening/creation, ability for users to check current account, commissary and communication balance, ability to hold balance owed and collect upon next arrest, ability to provide debit card for funds remaining in account at release; debit card issued will have no expiration date and no fees will be scheduled for card so it will retain original release balance, allow staff to create unlimited users with customized security settings without vendor assistance, allow staff to create an unlimited number of collection accounts with specific collection percentages and priorities without vendor assistance, automatically deduct a defined portion of incoming inmate deposits to satisfy inmate debts, allow users to create new inmate debts, allow users to void inmate debts, if money has been collected on the debt, even over the course of several weeks, the system should refund all monies collected if the debt is voided, this must be accomplished without vendor assistance, allow users to write-off debts or portions of debts, allow predefined transaction amounts and comments to be entered for recurring transactions, allow the creation of new inmate scheduled payments with payment frequencies including daily, weekly, and monthly, allow releases of inmate funds by debit card, allow searching for inmates by inmate ID or last name, allow restriction of commissary purchases based on an inmate’s property items, debit calling system must allow inmates to purchase phone time using an interactive voice response (ivr) system available through the standard inmate phone system, debit calling system must also have the capability to refund any unused phone time automatically to the inmate upon release if the inmate telephone provider supports this feature.
(2) A pre-proposal conference will be held on April 24, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Thursday, 9 May, 2019

Pre-proposal Conference Date : Wednesday, 24 April, 2019

Category : Software, System and Application

Country : USA

State : Tennessee

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