SW-23377 - USA (Alberta) - Cloud based ITSM Tool - Deadline April 29,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-23377

Government Authority located in Alberta; USA based organization looking for expert vendor for cloud based ITSM tool.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide cloud based ITSM tool to automate and support operational delivery of IT Services, to better serve internal and external clients, a tool that allows for collaboration of processes/procedures among diverse groups/areas will be critical.
ITSM tool has evolved into an Enterprise Service Management tool that houses more than IT requests:
• Incidents/Service Requests
O HR Requests
- Onboarding
- Offboarding
- On Leave Requests
- Change of Positions
O Facilities Management
- Building Security Management
O Records Management
O Telecommunication Management
- Mobile phones
- Desk Phones
- Provide access to a fully-featured Service Catalogue via the main application and a Customer Portal
- Provide a means to model and automate ITSM work flows
- Provide fully integrated ITIL processes, allowing seamless sharing of data between Incident, Change, Asset Management, Problem
- Provide real-time visibility of progress against Service Level Agreements.
- Provide the ability to log and track the progress of Incidents via a customer
(2) Contract period will be for five years.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Not Applicable

Expiry Date : Monday, 29 April, 2019

Category : Software, System and Application

Country : Canada

State : Alberta

Cost to Download This RFP Document : $ 5

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Software, System and Application Category/Categories.

If you will obtain monthly subscription for Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs