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SW-23377 - USA (Alberta) - Cloud based ITSM Tool - Deadline April 29,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-23377

Government Authority located in Alberta; USA based organization looking for expert vendor for cloud based ITSM tool.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide cloud based ITSM tool to automate and support operational delivery of IT Services, to better serve internal and external clients, a tool that allows for collaboration of processes/procedures among diverse groups/areas will be critical.
ITSM tool has evolved into an Enterprise Service Management tool that houses more than IT requests:
• Incidents/Service Requests
O HR Requests
- Onboarding
- Offboarding
- On Leave Requests
- Change of Positions
O Facilities Management
- Building Security Management
O Records Management
O Telecommunication Management
- Mobile phones
- Desk Phones
- Provide access to a fully-featured Service Catalogue via the main application and a Customer Portal
- Provide a means to model and automate ITSM work flows
- Provide fully integrated ITIL processes, allowing seamless sharing of data between Incident, Change, Asset Management, Problem
- Provide real-time visibility of progress against Service Level Agreements.
- Provide the ability to log and track the progress of Incidents via a customer
(2) Contract period will be for five years.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Not Applicable

Expiry Date : Monday, 29 April, 2019

Category : Software, System and Application

Country : Canada

State : Alberta

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