SW-24155 - Canada (Alberta) - Medical Scheduling and Appointment Tool - Deadline June 4,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-24155

Government Authority located in Alberta; Canada based organization looking for expert vendor for medical scheduling and appointment tool.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide medical scheduling and appointment tool that is able to schedule and manage medical appointments for each individual area, include capacity to integrate with in-house systems and inventory management of a selected number of items for client purchase, Additionally, ability for direct client interface capabilities (i.e. web access/mobile apps and/or texting).
a) Identify support options available, including 24/7 direct from the software vendor or third party;
b) Identify the contact person for all service delivery;
c) Identify how support is provided by person, on-line, email and/or telephone, live chat, etc.;
d) Identify the response time that the WCB can expect in regards to questions or service issues based on the level of criticality;
e) Provide the escalation description and process for support issues with the timeline for each step;
f) Identify any limitations, if any, on who from the WCB can contact support;
g) Describe SLA for bug fixes that are identified as high priority by our business;
h) Describe the process used to implement updates and/or upgrades;
i) Identify where support services are provided from;
j) Include a proposed Service Level Agreement (SLA) that identifies maintenance and support availability
(2) All questions must be submitted no later than May 28, 2019.
(3) Contract period will be for three years.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 4 June, 2019

Question Answer Deadline : Tuesday, 28 May, 2019

Category : Software, System and Application

Country : Canada

State : Alberta

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