SW-24196 - USA (New York) - Bookstore Management Host Software - Deadline June 6,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-24196

Government Authority located in New York; USA based organization looking for expert vendors for bookstore management host software.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide bookstore management host software would need to support textbook sales, along with an integrated website. Personal Confidential Information compliance is a must, and our bookstore procedure warrants that certain information needs to remain “anonymous” while the bookstore staff check orders. Installation would need to include the setup of all hardware and software requirements for the system operation, any needed data conversion as well as training. Bookstore inventory and management will need to interact with Banner, the college’s Enterprise Resource Planning Software. The student file which has general demographic information, and financial aid balance in Banner would need to be automatically imported into the backend of the Bookstore inventory and management software would then have to send charges back through the Banner software system to update the financial aid balance. High-speed internet based, PCI compliant credit card processing with point-to-point encryption., Ability to integrate customer database with student data from the campus (if allowed). Campus uses Banner, Ability to handle multiple tenders within a single transaction, Automated returns process allowing returns to be selected by invoice expiring date and returns parameters in the system, Real time updates of textbook information to the bookstore's website, Ability to process buybacks through website, Notification of new editions, Date of return notification for full refund from publisher, Online adoption functions, If system is cloud based, the physical location of the cloud must be located in the United States, Robust customer management, ability to send reminder messages via email for rentals, one remote inventory device, ability to integrate with ups software to send order information to shipping station., accounting-system should be able to add, monitor, edit and maintain various student grants and scholarship accounts and departmental purchasing accounts paid via an ar billing system, accounts must be easily maintained regarding purchases, refunds, and edits,. full stock ledger functionality including tracking of inventory buy cost and retail, pos inventory management system integrates seamlessly with e-commerce solution store website, e-commerce-secure and fully PCI compliant credit card processing and shopping cart checkout, during the online payment process, credit card processing is redirected to the credit card processor. no credit card information is either transmitted, or stored, in the bookstore system, strong site security, website should be fully customizable with all content under the bookstore's control, ability to accept ar payments online as a form of tender, with students able to tell if they have sufficient funding for their purchase, ability to sell eBooks online, ability to integrate with banner to retrieve appropriate student account information, robust "canned" reports available throughout all modules in system and easily created custom reports, ability to export reports to third party applications (ms excel, ms word), hierarchical password security for all applications, excellent customer service with tech support readily available during regular store hours, competitive ongoing hardware, software, and other system related maintenance and upgrade fees, Fully PCI compliant credit card terminal that employ point to point encryption/ tokenization, It is requested that each vendor provide with their bid any ongoing system software maintenance fees.
(2) All question must be submitted no later than May 24, 2019.   

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 6 June, 2019

Question Answer Deadline : Friday, 24 May, 2019

Category : Software, System and Application, Web Design and Development

Country : USA

State : New York

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