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SW-24561 - USA (Indiana) - Quality Assurance System - Deadline July 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-24561

Government Authority located in Indiana; USA based organization looking for expert vendor for quality assurance system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide quality assurance system to develop and implement a new quality assurance system to review data stored within the systems and check the eligibility processes for select programs, as well as maintain and operate the implemented system, a system currently exists within to assist with quality assurance functionalities for the data stored within the automated intake system and for the eligibility processes of the child care development fund and on my way pre-k programs, upgrade to a new system that will comply with updated, expedite the quality assurance process, maintain accuracy in its quality assurance functionalities, and interface with newly upgraded systems,
- Implement a cloud-based, easily configurable solution that will be able to provide quality assurance functionalities for the data stored within the automated intake system and for the eligibility processes of the child care development fund and on my way pre-k programs.
- User-friendly user interface intuitive design, including:
- Ability to enter information easily,
- Ability to pull information easily,
- Ability to view information and outputs easily,
- Fluid workflow process,
- Flexibility to adjust to regulatory or process changes,
- Increased efficiency by moving from manual to automated error type determination,
- Better tracking of appeals and repayments,
- Automated calculation of repayments due to errors that cause improper payments,
- Ability to calculate the error rate of intake agents and determine monitoring scores,
- Better, insightful reports to support business needs.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 10 July, 2019

Category : Software, System and Application

Country : USA

State : Indiana

RFP Expired

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