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SW-24925 - USA (Florida) - Routing, Optimization and Customer Service System - Deadline July 29,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-24925

Government Authority located in Florida; USA based organization looking for expert vendor for routing, optimization and customer service system.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide routing, optimization and customer service system to provide and maintain a cloud-based, real-time routing, optimization and customer service system.
a) Monitor the City's Solid Waste Divisions collections operations in order to further increase operational efficiency;
b) Provide route information and direction to City drivers;
c) Optimize collections operations, routing and establish integrated systems (GIS mapping and route
optimization);
d) Monitor fleet and truck performance;
e) Provide “real-time” collection data via a remote management tool;
f) Improve customer service and driver safety; and
g) Provide data insights to advance the City’s solid waste and diversion goals.
- In addition, the system shall be expected to:
- Provide drivers the ability to log into routes and include all customer information and route addresses;
- Provide drivers the ability to report and flag issues while in the field, generally limiting driver interaction for safety reasons;
- Provides a chronological history of customer service and interactions;
- Provide directional insight that will produce actionable suggestions for future improved efficiency in truck routing and other important features, such as vehicle drive patterns, fuel use, speeding instances, hard braking, hard acceleration, hard turning, etc.;
- Serve as a measure for preventive maintenance for truck repair and be able to track vehicle fault
codes, revealing engine issues, fluid leaks, or equipment breakdowns.
- Geographic Information System (GIS) integration with the platform is required.
Open Representational State Transfer (REST) services integration will allow for sharing and
integration of map data which is the preferred method of integration;
- Route Planning software must be compatible to work with Internet Explorer, Firefox, or Google Chrome web browsers; and
- Vendor proposed software solution mobile application must be compatible with mobile devices such as iOS or Android.
(2) All questions must be submitted no later than June 24, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 29 July, 2019

Question Answer Deadline : Monday, 24 June, 2019

Category : Software, System and Application

Country : USA

State : Florida

RFP Expired

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