X
X

SW-25386 - USA (Georgia) - VoIP Telephone System - Deadline July 11,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-25386

Government Authority located in Georgia; USA based organization looking for expert vendor for network VoIP telephone system.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide VoIP telephone system for the supply, installation, configuration, and training of a high quality, integrated Voice over Internet Protocol (“VoIP”) or hybrid telephone system, with voice messaging included, which serves the needs of the Library.
- The solution must be capable of routing inbound, outbound, and internal calls of all four branches.
- The solution must allow a minimum of ten (10) simultaneous phone conversations system wide.
- The solution must provide high quality voice with minimal latency.
- The solution must allow Library staff to design a simple and easy-to-use voice menu.
- The solution must allow a user to pick up an external call, internal call, or a call on-hold. The solution must allow a user to pick up a call on-hold from any internal extension.
- The solution must allow multiple phones to be grouped together in no less than five different groups.
- The solution must allow a call to be transferred to another internal or branch extension.
- The solution must allow a call to be auto-routed to another internal or branch extension.
- The solution must allow a call to be put on hold, and then be answered from the same or different internal extension.
- The solution must allow any individual phone to handle two lines simultaneously.
- The phone must display date, time, extension name, and extension number in idle state.
- The solution must provide the speakerphone feature on all phones.
- The solution must allow Library staff to adjust the volume level on individual phones.
- The solution must support a minimum of 50 voicemail subscribers. The voicemail system should be able to provide unified messaging and integrate with Outlook, Google Application Suite, and Office 365 Exchange Online. The service should be able to automate open and closed greetings as well as holiday and other business greetings.
- The solution must allow multiple, designated Library system staff to use a web interface for phone programming, management of account creation, deletion, and changes in settings.
- The solution should allow a phone user (conference leader) to establish a Telephone Conference among three or more parties, with the conference leader included.
(2) All questions must be submitted no later than June 28, 2019.
(3) Contract period will be for five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 11 July, 2019

Question Answer Deadline : Friday, 28 June, 2019

Category : Software, System and Application, Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Georgia

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Software, System and Application, Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments Category/Categories.

If you will obtain monthly subscription for Software, System and Application, Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipmentscategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs