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SW-26720 - USA (Massachusetts) - RFI for Electronic Licensing and Customer Relationship Management System - Deadline October 31,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-26720

Government Authority located in Massachusetts; USA based organization looking for expert vendor for electronic licensing and customer relationship management system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide electronic licensing and customer relationship management system.
- Customer focused system that is designed to enhance the customer experience, which includes convenience, comfort, and ease of use.
- State of the art
- Upgrade capabilities to accommodate changing regulations and address changing program, business and customer need.
- Maintain current functionality and services provided by the existing system functionality (including, but not limited to):
 i. Multiple sales channels (internet, retail, town clerk, state offices, phone)
 ii. Web-based with desktop and mobile interfaces (no specialized equipment)
 iii. Plain paper licenses (no special license stock)
 iv. Both DFW and DMF privileges (i.e. licenses, permits, stamps)
 v. Other items (i.e. donations, publications, magazine subscriptions, eDuck Stamp, etc.)
 vi. Reports (summary and detailed, unit sales, financials, data export, etc.)
 vii. ETF and ACH revenue transfer (i.e. statements, journals, etc.)
 viii. System Maintenance and Support
 ix. Data Security
 x. Vendor hosted customer service: current hours:  Monday-Friday: 8:00am-7:00pm (EST), Saturday: 8:00am-5:00pm (EST), Sunday: Closed
 xi. Game harvest reporting
 xii. Database queries, extracts and uploads
 xiii. Data dashboards
 xiv. Antlerless deer permits
  1. Applications
  2. Instant Award
  3. Surplus Permits
  4. Replacement permits (New)
 xv. Google analytics (ex. ecommerce and more)
 xvi. Control center functionality:
  1. Application configuration
  2. Customer management
  3. Agent management
  4. Reports
  5. Agent messaging
  6. Product management
  7. Accounting
  8. Harvest reporting
  9. Web content, image, stylesheet management
e. Provide the following expanded capabilities:
 i. Data security enhancement
 ii. API for interoperability
 iii. Auto renewal functionality
 iv. Expanded email, marketing and communication capabilities
 v. Family purchasing
 vi. Gift purchasing
 ix. Event registration
(2) All questions must be submitted no later than September 30, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Proposal can be submitted via E-mail.

Expiry Date : Thursday, 31 October, 2019

Question Answer Deadline : Monday, 30 September, 2019

Category : Software, System and Application

Country : USA

State : Massachusetts

RFP Expired

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