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SW-26757 - USA (Maryland) - Document Delivery and Interlibrary Loan Request Management System - Deadline August 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-26757

Government Authority Located in Maryland; USA based organization looking for expert vendor for document delivery and interlibrary loan request management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide document delivery and interlibrary loan request management system shall facilitate tracking of ILL requests from receipt to delivery,
- The system shall also facilitate the scanning of documents on document scanning workstations and the automatic delivery of these documents via the Internet or to be printed and mailed to the requesting institution,
- Billing and reporting features are also essential requirements of the system,
- To process these requests, NLM has the need for a document delivery and interlibrary loan request management system,
- The system shall facilitate tracking of the ILL requests from receipt to delivery,
- This system must be compatible with the various document delivery protocols used by NLM’s global patrons, including delivery methods such as post-to-Web and Odyssey, as well as supporting a variety of standard browsers for web functions for patron and staff portals,
- The system must be able to automatically manage rejection handling for specific criteria such as cost or NLM holdings status with no staff intervention (“auto- reject”) as well as by manual methods as needed,
- The system must have the ability to support an array of delivery methods and to transmit documents to the customer via the requested delivery method (e.g. email, post-to-Web, Odyssey),
- The system must establish a workflow for interlibrary loan requests based upon the creation of multi-page TIFF/PDF document files generated through the scanning process,
- The system must allow for the attachment of PDFs to be transmitted to the customers and for the documents to be reprinted or retransmitted in case of delivery problems,
- The system must be able to determine billing amounts and produce billing reports and invoices to late customers, the date/time that a request was submitted into the system,
- The system must provide real time automatically updated view of the status and quantities of all requests in all queues in the system so that NLM can monitor the volume and workflow of requests,
- The system must be able to support an array of paper sizes for scanned items, including 8.5 by 11 inches, A4, B5 and 10x14 inches, system must allow operators to delete, rescan and insert scanned images and remove black borders from images during the scanning process,
- Upgrade the ILL system software and applications as needed. This includes major releases, patches and installing updated versions of individual applications,
- Provide input to NLM’s technical staff on ‘system health’ monitoring tools and processes including web forms, web services, system software updates and windows services for both production and test systems and assist NLM with implementing these changes,
- Scanned images must be stored on the production system for up to 60 days but no less than 14 days, Scanned images will be purged according to NLM’s requirements, Post-to-Web documents shall be stored and purged based on NLM’s requirements.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 26 August, 2019

Category : Software, System and Application, Data Entry, Scanning, Records and Document Related Services

Country : USA

State : Maryland

Cost to Download This RFP Document : $ 5

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