SW-26772 - USA (Texas) - Customer Relationship Management Software - Deadline September 16,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-26772

Government Authority Located in Texas; USA Based Organization Looking for customer relationship management software.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide customer relationship management software solution and an Implementation Partner.
- The implementation process will be done as a phased rollout beginning with the implementation of Admissions and Recruiting.
- The implemented CRM solution must be accessible from various locations campus wide, as well as allow access via multiple web-based devices, utilizing Single-sign-on.
- CRM system for higher education with the following characteristics:
1. The system should be a Cloud/SaaS based solution.
2. It should be a comprehensive CRM solution covering the following student
and alumni lifecycle areas:
a. Recruiting and Admissions,
b. Student Orientation and Retention,
c. Student Financial Aid and Scholarships,
d. Student Accounts and Billing,
e. Student Outreach,
f. Student Success,
g. Early Alert,
h. Student Services Engagement,
I. Employee and Applicant Engagement,
j. Alumni and Donor Engagement,
k. Career Services, Certifications/Internships and other departmental applications.
3. It is desired that the CRM solution has been implemented in a similar Tier R1 type institution across the enterprise. Proposers should provide three references and note which of the areas in item #2 are in production for each.
4. The solution should integrate with several currently available social media solution such as Twitter, Facebook, Instagram, text, email, chat, telephone, etc.
5. The solution should support multiple simultaneously campaigns occurring across the enterprise.
(2) A mandatory pre proposal conference will be held on August 19 and August 27, 2019.
(3) All question must be submitted no later than August 19 and August 30, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 16 September, 2019

Pre-proposal Conference Date : Monday, 19 August, 2019

Question Answer Deadline : Monday, 19 August, 2019

Category : Software, System and Application, HR Services, Social Media, Internet Marketing and SEO

Country : USA

State : Texas

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