ITES-2095 - USA (Gilmer, Texas) - Information Technology Support Services - Deadline September 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2095

Government Authority located in Gilmer, Texas; USA based organization looking for expert vendor for information technology support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide information technology support services managed infrastructure and network services on an as needed basis, hardware (server, desktop/laptop), network, and software support and monitoring, help-desk, back-ups, remote access and onsite support, website maintenance, email maintenance and support, inventory control and management (hardware and software), security, and disaster recovery for all county locations to the government authority located in Gilmer, TX.
- Desktop Application Support of basic support functions, including the installation of PC’s, laptops, mobile devices, printers, peripherals, and office software; diagnosis and correction of desktop application problems, configuring of PC’s, laptops and mobile devices for standard applications; identification and correction of user hardware problems, with advanced troubleshooting as needed; maintenance of an updated inventory of all related computer related hardware; and implementation of Help Desk procedures.
- Network Administration Services to Maintenance and support of network equipment, including switches, firewalls, routers, and other security devices is included. Installation and maintenance of printers, scanners, network devices et al; analysis, routine configuration changes, and installation of patches and upgrades; cabling if needed; alert notifications in case of failure of equipment. Proactive
monitoring of network equipment, including performance indicators to report on threshold limitations; network performance and capacity management services; and continuous troubleshooting are required. Maintenance of network documentation for daily, weekly, and monthly services are required.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Sunday, 15 September, 2019

Category : IT Services (Computer Maintenance and Technical Services), Networking Services and Supplies

Country : USA

State : Texas

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