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SW-27421 - USA (California) - Salesforce Platform Application Development, Maintenance and Support Services - Deadline October 9,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-27421

Government Authority located California; USA based organization looking for expert vendor for Salesforce Platform Application Development, Maintenance and Support Services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide Salesforce Platform Application Development, Maintenance and Support Services to
•Maintain baseline support for the City’s Get It Done/Salesforce system;
•Provide a dedicated team to focus on enhancements and expansions to the system;
•Allow for other departments with Salesforce orgs to obtain as-needed support; and
•Provide the ability to spin-up project teams to develop and implement largerSalesforce projects
1.Communications Department (CommD)
a.FAQ/Knowledge Base
2.Department of Information Technology (DoIT)
a.Public-facing website/design
3.Development Services Department (DSD)
a.Code Enforcement Intake and Integration with Accela
4.Environmental Services Department (ESD)
a.Intake
i.ESD Customer Service Center
ii.ESD Miramar Place Collection Services
b.HAZMAT Appointments
c.Construction & Demolition Debris Deposits
d.Code Enforcement.
e.Collection Services
f.Container Payments
g.Field Operations
5.Office of the City Attorney
a.Research Functions
6.Office of the City Clerk
a.Passport Appointments
7.Office of the City Treasurer
a.ESD Container Payment Gateway/Bank Processing
8.Parks & Recreation Department
a.Open Space Code Enforcement
9.Performance & Analytics Department (PandA)
a.Get It Done system development / Salesforce org management
10.Public Utilities Department (PUD)
a.Food Establishment Waste Discharge (FEWD) Program
11.Transportation & Storm Water Department (TSW)
a.Intake
i.Public Works Dispatch
ii.Storm Water Code Enforcement Intake
iii.Traffic Engineering Intake
b.Storm Water Code Enforcement
c.Storm Water Structural BMPs
d.Storm Water Industrial Commercial
e.Right-of-Way Code Enforcement
i.Vegetation Encroachment
ii.Trench Repair
iii.Graffiti
f.Graffiti Abatement Team
i.Mobile Field Team (Tablets)
ii.Supervisor (Desktop)
a.Vehicle-related Issues
i.72-hour Violations / Abandoned Vehicles
ii.Parking Intake (Telephone Reporting Unit)
b.Neighborhood Policing
(2) All Questions must be submitted no later than September 12, 2019.
(3) A contract period will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 9 October, 2019

Question Answer Deadline : Thursday, 12 September, 2019

Category : Software, System and Application

Country : USA

State : California

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