SW-27432 - USA (Texas) - Customer Relationship Management Software - Deadline October 11,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-27432

Government Authority Located in Texas; USA based organization looking for expert vendor for customer relationship management software.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer relationship management software include the ability to handle activities related to account and donor management, marketing, digital (email/donation forms/surveys), online giving, volunteer management, premiums and on-air fundraising,
- The solution must offer access control, data security and encryption for donation processing,
- The solution must support data availability for reporting and tracking metrics,
- The solution must include API development ability for integrations with outside platforms,
- The solution must be able to support data syncs and handle large data imports and exports,
- Any hosting, software integration, access control, mobile ticketing and content streaming is licensed or provided separately,
- Store and utilize interactions such as viewing habits, program interests, donation history, web and social media,
- Marketing automation workflows with highly customizable inbound and outbound triggers, segmentation and activity tracking, marketing campaign tags, etc.
(2) All questions must be submitted no later than September 20, 2019.
(3) A contract term will be for three years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 11 October, 2019

Question Answer Deadline : Friday, 20 September, 2019

Category : Software, System and Application

Country : USA

State : Texas

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