SW-27453 - USA (Connecticut) - Technology Development Organizations for Case Management System - Deadline September 30,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-27453

Government authority located in Connecticut, USA; based organization looking for expert vendor for technology development organizations for case management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide technology development organizations which specializes in Salesforce for the purposes of improve and expand the functionality of an internally developed case management system.
- application combines client intake, assessment, regular re-assessment, and outcomes into a single information management system
- enrollment and data collected for the client are logged into a single case file in real-time, making information immediately available for all other case managers and staff of programs and services
- allows for monitoring over time and across programs so staff can track clients' progress toward the goals which are set up and recorded within the software to create client's individual service plans
- able to coordinate services and provide truly comprehensive case management for clients
- redevelop the website
- rebuilt and deployed on a content management system with the intent of delivering new content faster and easier, not only saving time and money for the agency
- be able to produce an unduplicated count of clients and families served in any given period, together with the services those families receive, as well as generate a report on the characteristics of clients at point of entry as well as throughout their case period
- track quantities of goods delivered to clients as part of a service delivery
- ability to easily develop dashboards which program managers, quality assurance teams, and senior leadership can use to manage their respective areas
- monitored and tracked to ensure progress towards goal attainment
- ability to create new programs and services within programs must be improved
- Ability to create services linked to programs
- Ability to activate or deactivate services as a result of changing funder requirements or funding availability
- system to track referrals and provide the ability for reporting metrics on which of the referrals were followed up on and what the outcome was
- maintains a call center that supports an energy assistance program which processes over 21,000 applications annually.
(2) A mandatory bidder meeting will be held on September 17, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 30 September, 2019

Pre-proposal Conference Date : Tuesday, 17 September, 2019

Category : Software, System and Application

Country : USA

State : Connecticut

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