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SW-28882 - Canada (New Brunswick) - Online Engagement Platform - Deadline November 20,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-28882

Government Authority located in New Brunswick; Canada based organization looking for expert vendor for online engagement platform.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide online engagement platform for the public,
- Online engagement tools offer a convenient solution for residents that allow them to engage within their own time, place and space while enabling the city to reach a broader, larger and more diverse audience,
- Has been implemented successfully by the Supplier in at least 10 other Canadian municipalities,
- Must be offered in both English and French,
- Must be accessible to people living with disabilities,
- Provides six or more feedback tools and budgeting tools,
- Public comments are independently human moderated 24 hours a day, 7 days per week,
- Must have reporting capabilities servicing both internal clients and external public participants, reports are in an easy to- access and understand format e.g. include images, charts, word clouds, excel format, power point exports, PDFs,
- Must provide the ability to export data to Excel and other software,
- Should provide the ability to follow up with participants through the collection of an email into a
database/membership/mail system,
- Should be accessible across different desk top and mobile devices (PC and Mac) for both the programmer and the participant, the proposed platform should have responsive design and be adaptive to all device types and screen sizes, all functions should be accessible on all devices,
- Must have the ability to maintain a database of members that are invited to surveys – organized through registration of basic demographic information enabling development of an easy to access contacts database that can be targeted by demographics,
- Should have the ability to track drop off rates and where they occurred in the Survey,
- Should support unlimited users, please outline your platform’s user structure and related fees,
- Must provide the option for participants use the platform without a login, passwords or user name,
- Should be able to house a library of pre-set questions, pre-built surveys, with drag and drop technology,
- Should have the ability within the tool to link to hyperlinks,
- The platform should have Public, Private (employee) and Panel (committee) project modes,
- The Supplier offers value-added elements such as Geographic Information System (GIS) mapping capability and advanced user experience design,
- Should be easy to program (no computer programming knowledge required). Users with different skill sets should be able to create and edit surveys,
- Should be a self-serve model capable of addressing customized and quick turnaround needs.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 20 November, 2019

Category : Software, System and Application

Country : Canada

State : New Brunswick

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