SW-29020 - USA (New Mexico) - Customer Portal and Merchant Services - Deadline December 23,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29020

Government Authority located New Mexico; USA based organization looking for expert vendor for Customer Portal and Merchant Services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide Customer Portal and Merchant Services to
1. Provide options for multiple County departments to accept payments via in person (face to face), mobile, online, kiosk, Interactive Voice Response (IVR), and touch-tone response. These payments will be required to be processed through the same payment portal and transmitted to the County’s fiscal agent bank for deposit. Payment card options should include credit, debit, and e-check options.
2. Host a separate administrative website where transactions data is assessable to the County Treasurer and other County staff for payment history, monthly reporting, and daily payment listings in order to reconcile payments being uploaded to general ledger accounting system
- Provide a secure payment site capable of providing customer refunds directly to the cards used for payments
- Provide all customer-interfacing in both English and Spanish
- Build and host a secure payment website/portal.
(2) All questions must be submitted in writing no later than December 11, 2019.
(3) A Non- Mandatory Pre-Proposal Conference will be held on November 18,2019.
(4) A contract shall be for a term of four years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 23 December, 2019

Pre-proposal Conference Date : Monday, 18 November, 2019

Question Answer Deadline : Wednesday, 11 December, 2019

Category : Software, System and Application, Billing Services, Web Design and Development

Country : USA

State : New Mexico

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