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SW-29046 - USA (Washington) - Multi-County, Geo-Diverse, Host and Remote 911 Telephone System - Deadline November 27,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29046

Government authority located in Washington; USA based organization looking for expert vendor for multi-county, geo-diverse, host and remote 911 telephone system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide multi-county, geo-diverse, host and remote 911 telephone system.
- Scalability: The Consortium seeks to have a clear understanding of the scalability of the proposer’s solution. The ability to add seats, new remotes, and new hosts to the system in an intentional, methodical way, with transparency in associated costs, is a primary objective of this project.
- Site Segregation: Each response must differentiate and detail any function, feature, and parameter that is not site-specific and configurable. The Consortium relies on the ability to set
up each site’s system based on their own needs. It is imperative to have a clear understanding of any limitations for system design, set-up, administration, and reporting with this regard.
- Reporting: Provide detail information on the integrated reporting solution - specifically, the ability for each Consortium member to report on their site performance and performance reporting related to call delivery and call quality.
- Hardware: Provide a proposed list of network and CPE components for each site. The procurement is intended to replace current phone system hardware; however, where possible, and without negative impacts, the Consortium welcomes proposers to note if they could reuse current equipment and show cost savings to doing so.
- Problem Reporting & Response: Describe the Proposers support plan, including how continuity of operations is assured, maintenance of the system and the criteria for issue prioritization and service level time assurances.
- Network: Identify the network bandwidth and latency requirements necessary to support the solution, based on current ESI net configuration.
(2) A pre-submittal conference will be held on November 13, 2019.
(3) All question must be submitted no later than November 12, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 27 November, 2019

Pre-proposal Conference Date : Wednesday, 13 November, 2019

Question Answer Deadline : Tuesday, 12 November, 2019

Category : Software, System and Application

Country : USA

State : Washington

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