SW-29082 - USA (West Virginia) - Customer Relations Management System - Deadline December 18,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29082

Government Authority located West Virginia; USA based organization looking for expert vendor for customer relations management system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide customer relations management system to manage all forms of communication to various constituent groups.
- the ability to view an overall history of a contact, preferably on a single screen, for internal staff to use when interacting with contacts.
- The CRM system must be able to display, preferably on a single screen, eligibility for all programs associated with the student that are determined from multiple database tables
- The CRM system must able to integrate with the Commission’s existing Oracle database system
- All data must remain in the United States.
(2) All questions must be submitted in writing no later than November 15, 2019.
(3) A Mandatory Pre-bid Conference will be held on November 12, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 18 December, 2019

Pre-proposal Conference Date : Tuesday, 12 November, 2019

Question Answer Deadline : Friday, 15 November, 2019

Category : Software, System and Application

Country : USA

State : West Virginia

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