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SW-29489 - Canada (British Columbia) - Case Management System - Deadline January 3,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29489

Government Authority located in British Columbia; Canada based organization looking for expert vendor for case management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide case management system.
• Transform business processes and provide greater applicant efficiency and reporting
• Improve quality of data throughout the life of a case by matching data screens with current business processes case management system delivered as software-as-a-service
• Able to manage a case through workflows from creation to close including:
- Creating a new case in the system
- Viewing incoming cases
- Uploading electronic documents, notes, emails and images or other file types (third party documents)
- Storing all documents within the case
- Viewing all documents and images attached to case in an easy way
- Ability to export raw case data to structured data format
- Ability for users to create and execute workflow activity tasks including stand-alone tasks and overrides
- Ability to manage case approvals
- Provide pre-set reports that are used on a regular basis, user dashboards, custom reports, and integration with business intelligence tools.
(2) The term of contract will be for five years.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 3 January, 2020

Category : Software, System and Application

Country : Canada

State : British Columbia

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