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SW-29544 - Canada (Ontario) - Toronto CRM Solution - Deadline December 18,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29544

Government Authority located in Ontario; Canada based organization looking for expert vendor for Toronto CRM solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide professional services for the modernization of the 311 Toronto’s customer relationship management solution including will transition all existing 311 Toronto services, channels and business processes to the salesforce enterprise cloud CRM solution in order to enable the city to provide enhanced citizen-centered experience, efficiently manage all interactions with residents, businesses and visitors through the 311 contact center and realize the target Toronto at your service customer service vision (2) This only provide information regarding RFP document. Main RFP not available.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Wednesday, 18 December, 2019

Category : Software, System and Application, Mobile Application Development

Country : Canada

State : Ontario

Cost to Download This RFP Document : $ 5

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