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SW-29899 - USA (South Carolina) - Managed, Premises-Based or Hosted Open SIP Unified Telecommunications System - Deadline January 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29899

Government Authority located in South Carolina; USA based organization looking for expert vendor for managed, premises-based or hosted open sip unified telecommunications system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide managed, premises-based or hosted open sip unified telecommunications system.
- provide a voice processing and call processing (voicemail, automated attendant, UC) system that is easy to use for both callers and staff
- the telephones should provide the means for call coverage positions and other selected telephones to observe if other staff is currently on the telephone
- provide the means to easily take a call back should it have been transferred to a phone that does not answer
- ability to integrate a mobile telephone with a user’s desk telephone
- capability to permit calls to be transferred to outside telephone numbers
- ability to permit someone to place a call on hold (in orbit or call park) and allow it to be retrieved from any other telephone.
- callers reaching an automated attendant greeting must be able to dial an extension, access a dial by name directory or leave a message in a department voice mailbox
- send did number for 911 calls and notify district office and location that a 911 call has been placed and indicated extension that placed the call
- minimum of 8 port fax servers for inbound and outgoing faxes.
(2) A vendor pre-proposal meeting will be held on January 9, 2020.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 14 January, 2020

Pre-proposal Conference Date : Thursday, 9 January, 2020

Category : Software, System and Application, Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : South Carolina

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