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TELCOM-0335 - UK (London) - RFI for Mobile Telephone Service - Deadline February 12,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TELCOM-0335

Government authority located in London; UK based organization looking for expert vendor for mobile telephone service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide mobile telecommunication services on a 24 hours per day 365 days per year basis to the government authority located in London.
- Mobile Telephone Equipment (i.e. standard cell phones and "smartphones"); Purchase of new unlocked standard cell phones and smartphones with or without SIM cards; Mobile voice and 4G data services for smartphones and mobile data devices; 5G data services when/where available; Mobile voice services for standard cell phones; Voice calls and SMS text messaging within the United Kingdom; voice calls and SMS text messaging  when roaming internationally; International roaming data services; Voice Mail Data Services; Calls to UK and International Directory enquiry numbers; Calls to other Premium Rate Services; 24 hour Customer service; Monthly detailed billing of calls/SMS/data usage; Ability for both Embassy administrators and cell service users to monitor voice and data usage.
- Mobile computing devices are included, but are not limited to iPhone, Blackberry, Android, and Windows smartphones, and iPads, Android and other tablet computers.
• Mobile Telephone Equipment – unlocked GSM cell phones and accessories
• Calls within the UK & EU
• International Calls
• International Voice and Data Roaming Services
• SMS Messaging
• Voice Mail
• 24-hour Customer Support
• Detailed Billing of Calls, SMS/MMS and Data made
• Data Services within the UK and internationally
- Data packages to include unlimited voice service and SMS messages, and 12GB internet data usage within the UK and EU. 2000 minutes international voice service, unlimited international SMS messages and 8GB internet data usage with a price per additional MB for roaming internationally.
- The Government currently owns 150 active voice-only handsets, 550 Smartphone handsets (Blackberry, iPhone and Android) and 30 mobile computing devices which are under a  12-month contract for line rental only with the current Service Provider.
- The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around the London Metropolitan Area, Edinburgh and Belfast City Centres, with special consideration to all urban areas and main traffic routes.
- The Contractor shall ensure on a 24-hour basis international connectivity with the USA, all European countries, and all other worldwide countries that telephone services are available.
- The Contractor shall provide Internet connections through their mobile 4G/LTE data network and 5G where/when available. The Contractor shall provide functionality to switch to another carrier seamlessly should there be any disruptions with the primary provider.
- The Contractor shall provide access to around the clock SMS messaging.
- The Contractor shall provide Voice Mail services in English.
- A Voice Mail Box shall be prepared for each number separately as per standard practice.
(2) A pre-proposal conference will be held on January 17, 2020.

[C] Eligibility:

- Onshore (UK Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 12 February, 2020

Pre-proposal Conference Date : Friday, 17 January, 2020

Category : Telecommunication Services, Supplies, Components, Accessories or Related Equipments, Call Center and Answering, Mobile Application Development, Networking Services and Supplies

Country : UK (United Kingdom)

State :

RFP Expired

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