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TELCOM-0341 - USA (Crownsville, Maryland) - Telecommunications Equipment and Services - Deadline February 5,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TELCOM-0341

Government authority located in Crownsville, Maryland; USA based organization looking for expert vendor for telecommunications equipment and services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telecommunications equipment and servicesto the government authority located in Crownsville, MD.
- Functional Area I – Hardware, Associated Peripherals and Software
A. Includes Private Branch Exchange (PBX) hardware, software, and licenses necessary for voice
communications, including but not limited to: 1. Trunk cards including Analog, Digital (including PRI, T1, QSIG, 2-wire E&M, and 4- wire
E&M) and VoIP (including H.323 and SIP)
2. Station cards including analog, digital, and IP
3. Call processors and Digital signal processing (DSP) modules
4. Power supply modules
5. Racks, shelves and/or card cages
6. Management interfaces
7. Voice processing software
B. Station equipment hardware, software and licenses including, but not limited to:
1. Analog, Digital, IP telephone handsets (including SIP and H.323)
2. Conference Room Speakerphones and extended microphones
3. Sidecar add-on modules
4. Cordless telephone handsets
5. Attendant consoles (Standalone and PC based, including software implementations)
6. Soft phones
7. Corded and cordless headsets
C. Peripheral hardware, software and licenses, including but not limited to:
1. Voice Mail / Automated Attendant
2. Interactive Voice Response (IVR)
3. Automatic Call Distribution (ACD) / Contact Center
4. Agents
5. Supervisors
6. Wallboards
7. Dashboard software
8. Computer Telephone Integration (CTI)
9. Call recording (either trunk-side or station-side)
10. Fax server software and licenses
11. Enhanced 911 software
12. Session Border Controller (SBC)
13. IP Gateways (e.g. Analog and Digital)
14. Servers and Maintenance terminals
15. Uninterruptible Power Supplies (UPS) and other power conditioning equipment
16. Keyboard, Video, Mouse, and KVM switches
D. Video conferencing hardware, software and licenses, including but not limited to:
1. Video and audio bridges
2. Encoder/Decoders (Codecs)
3. Smart board technology
4. Cameras
5. Video projectors
6. Video monitors
7. Control units
E. Software: - The State strongly prefers that software be purchased as COTS with maintenance and routine enhancements and bug fixes organized into a structured set of software version releases. However, the state of the art for telephony, especially in high volume environments such as IVR and ACD equipped call centers, requires that a limited provision for custom software services be included.
(2) A pre-proposal conference will be held on January 17, 2020.
(3) All question must be submitted no later than January 24, 2020.
(4) Contract period will be for ten years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 5 February, 2020

Pre-proposal Conference Date : Friday, 17 January, 2020

Question Answer Deadline : Friday, 24 January, 2020

Category : Telecommunication Services, Supplies, Components, Accessories or Related Equipments, Computer Supplies, Accessories and other Equipments

Country : USA

State : Maryland

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