SW-30265 - USA (Illinois) - Work Orders Management System - Deadline February 6,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30265

Government Authority located Illinois; USA based organization looking for expert vendor for Work Orders Management System.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide Work Orders Management System to proposing a hosted or
self-hosted product, or can provide both.
A. Maximize business process efficiencies and effectiveness
B. Improve data accuracy and reporting capabilities to support better decision making
C. Provide enhanced customer service to both internal and external customers
D. Improve access to information
E. Cost savings related to technology where possible
F. Streamline the flow of information throughout the organization
G. Re-direct staff time from non-value added to value added activities
Business Needs
> CRM Public Access Portal
> Single Work Order system which will allow for data analysis
> Reduction of data redundancies and paper
> Prioritization of work orders and tasks
> Automated scheduling of work orders
> Categorization of work orders for tracking purposes
> Work order status/expected completion date visibility
> Link costs (staff time, materials, etc.) to work orders
> Ability to bill based on work orders
> Ability to route billable work orders to appropriate financial systems
> Sort/filter work orders by location
> Flag repeated work order requests linked to assets
> Integration of work order system to inventory
> Customizable workflow depending on work order type
> Generate work requests online
> Customizable work order types to accommodate use by multiple departments
> Integration and automation of JULIE locates
(2) A non-mandatory pre-proposal meeting will be held on January 13, 2020.
(3) Intent to propose requested no later than January 17, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 6 February, 2020

Pre-proposal Conference Date : Monday, 13 January, 2020

Category : Software, System and Application

Country : USA

State : Illinois

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