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SW-30408 - USA (Idaho) - Contact Center as a Services - Deadline January 24,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30408

Government Authority located in Idaho; USA based organization looking for expert vendor for contact center as a service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide contact center as a service may include automatic call distribution, interactive voice response, omnichannel capabilities, performance management, workforce optimization, quality management, customer experience, CRM/ticketing, technical account management, detailed cost structure, scalability of platform, implementation timelines, onboarding and training.
(2) All question must be submitted no later than January 10, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 24 January, 2020

Question Answer Deadline : Friday, 10 January, 2020

Category : Software, System and Application

Country : USA

State : Idaho

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