SW-30416 - USA (Colorado) - Inmate Telephone System - Deadline February 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30416

Government Authority located in Colorado, USA based organization looking for expert vendor for inmate telephone system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inmate telephone system correctional-grade tablet, and video visitation system.
- This system will operate and control all inmate telephones, tablet, and video visitation at the county jail, as well as during any renovations or additions to those facilities, and any new jail facilities built during the contract period
- The inmate telephone system, tablet, and video visitation must be designed to be fully integrated within the existing needs and capability of the present facilities and provide call processing for the inmate environment
- The system must be software driven to allow the option of making changes on-site and obtaining standard and ad hoc reports on demand
- he system shall include user prompts in English and in the Spanish language
- The inmate processing system must be comprised of state-of-the-art electronic telecommunications and data systems that allow stored program control
- The system must be designed to ensure the proper function of automated call processing for access to the system, independent verification, automatic verification, and centralized administration
- Three-way conference calling:
- The system should have the proven capability to detect three-way conference calling fraud for both local and long-distance conference calls
- Once detected, the system shall have the capacity to automatically disconnect the call or play a message to the party being billed indicating the incoming call originated from the county jail and whatever additional message the county Jail might decide to include
- The system shall provide station-to-station calls within at least the United States, Canada, and the Caribbean
(2) A mandatory pre-proposal conference will be held on February 4, 2020.
(3) All question must be submitted no later than February 12, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 28 February, 2020

Pre-proposal Conference Date : Tuesday, 4 February, 2020

Question Answer Deadline : Wednesday, 12 February, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Colorado

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