SW-30621 - USA (Maine) - IT Service Management Solution - Deadline February 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30621

Government Authority located in Maine; USA based organization looking for expert vendor for IT service management solution.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide IT service management solution.
- A comprehensive roadmap outlining the Bidder’s component implementation strategy of the new ITSM solution on an as needed basis.
- Bidders should recommend the itemized and packaged module components necessary to achieve the Department’s initial solution including any components that must be in place prior to implementation.
- Upon successful implementation, the Department may expand upon the solution over time with additional components, therefore Bidders should provide a price catalog for remaining modules, indicating total costs and prerequisites.
- Bidder shall list all software required for the solution including any third-party software that will be necessary to implement the solution.
• Deliverables:
- Strategic product roadmap with high-level timeline
- Itemized component list
- Software requirements
- The awarded Bidder will create an Implementation Plan that identifies the operational approach and critical tasks in implementing the solution.
• Project initiation and discovery:
- Analyze current workflows, define the ITSM process deployment strategy, and develop a high-level project plan to best meet the priorities of the Department.
- Understand the Department’s needs, project goals, project scope, expected outcomes, and the project resources required to complete all phases of the project.
• Implementation:
- The awarded Bidder will be solely responsible for procuring, installing, and maintaining all software necessary to implement and maintain the ITSM solution.  
• Training:
- The awarded Bidder is required to provide a training plan for the new ITSM solution, as well as training, tailored to the needs of the Department.  
• Managed services:
- Day-to-day operations of new ITSM solution, including application administration, reporting, support and maintenance, remote hosting, and software and licensing.
- ITSM solution must be kept within one update of the current available product release, unless an exception is agreed to with the Department. The Bidder is required to use approved Department change management processes.
(2) All the questions must be submitted no later than January 31, 2020
(3) The contract period will be for one year.  

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 28 February, 2020

Question Answer Deadline : Friday, 31 January, 2020

Category : Software, System and Application, IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Maine

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