SW-30644 - USA (Texas) - IT Service Management Solution - Deadline February 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30644

Government authority located in Texas; USA based organization looking for expert vendor for IT service management solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide IT service management solution.
- As part of a Bidder’s proposal, the Department requires a strategic product roadmap and high-level timeline showing how the Bidder recommends implementing an ITSM solution with all the components listed below.  It is the Department’s intent for the initial solution to minimally include the asterisked required service components.
• Change Management
• Incident Management
• Problem Management
• Service Request Management
• Asset Management
• Service Catalogs Management
• Discovery and Mapping
• Financial Management
• Knowledge Management
• Project/Portfolio Management
• Release Management
• Configuration Management
• Service Level Management
- Analyze current workflows, define the ITSM process deployment strategy, and develop a high-level project plan to best meet the priorities of the Department.
- For more information describe in documents.
(2) All question must be submitted no later than January 31, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 28 February, 2020

Question Answer Deadline : Friday, 31 January, 2020

Category : Software, System and Application, IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Texas

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