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SW-31362 - USA (Florida) - Utility Billing Software - Deadline March 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31362

Government authority located in Florida, USA; based organization looking for expert vendor for utility billing software.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide utility billing software for the all monthly utility billing functions including, billing preparation and payment processing.
- A third- party vendor process and prints utility bills through a file transmission
- integrate all aspects of the utility services, including maintaining customer accounts, billing and collection including liens and interface to meter reading systems, service order processing, payment interfaces customer web access
- implementation of new software and data conversion of existing software and provide sufficient training for staff to be proficient using the software.
- Use efficiencies to expedite processes such as setting up new accounts, meter changes, creating service orders, delinquencies and penalties and billing
- allow each user group to be granted full access, read-only access, or specified by user, or application
- Provide system administration, including the ability to change or update field values within the system
- Ability to make changes to customer account from customer account information screen
- Provide user defined fields to be maintained for each record
- Ability to track frozen meter accounts
- ability to attach scanned documents to a customer record
- Ability to track an unlimited number of user-defined events on an account
- Ability to display account information via web application
- Ability to define add, change, and delete an unlimited number of rate code types and amounts and must provide audit trail of all changes to rates and codes.
- Ability to prorate customer charges for service to date of occupancy
- Provide ability to enter meter reading data through data entry screens from hand held devices or automated meter reading system
- Ability to send automated email or text communications to customers based on city defined
parameters (delinquent accounts, late payment notices, readings out of bounds, etc.)
- Ability to sort bills by zip plus four and include intelligent mail barcode to take advantage of postage discounts.
(2) A non-mandatory pre-proposal and bid conference will be held on February 25, 2020.
(3) All questions must be submitted no later than March 3, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 17 March, 2020

Pre-proposal Conference Date : Tuesday, 25 February, 2020

Question Answer Deadline : Tuesday, 3 March, 2020

Category : Software, System and Application, Billing Services

Country : USA

State : Florida

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