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SW-31364 - USA (Virginia) - District VoIP System - Deadline March 11,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31364

Government Authority located in Virginia; USA based organization looking for district VoIP system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide district VoIP system including the migration of Direct Inward Dialling, The Offeror must describe its service(s) to ensure that all of the requirements as outlined below will be satisfied. The Offeror should include any processes, scheduling activities, staffing strategies, or other methodologies to demonstrate its ability to meet these requirements,
- This user is the main operator at each school and the centralized answering position providing call coverage and redirecting and processing calls,
- This user needs to be able to see line status of specific key users and process a large volume of calls to their destination,
- Allow for the custom configuration of buttons directly as needed,
- Voice Terminal Sidecar options for expansion of line status monitoring and feature buttons with sidecar expansion,
- The ability to park calls and page other voice terminals to pick-up parked calls,
- Must support 3 way and add on conference calling,
- IP Voice Terminal must have Gigabit pass thru port,
- Could include operator Soft console on PC that controls the physical phone through drag and drop call handling,
- Office User Desk Telephones Allow for the custom configuration of buttons directly as needed,
- IP Voice Terminal must have Gigabit pass thru port,
- Classroom Telephones need the ability to park and pick-up parked calls,
- Quality monitoring and voice call recording: this section details the requirements for recording contact center voice calls coming into our transportation department.
(2) All question must be submitted no later than February 20, 2020.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 11 March, 2020

Question Answer Deadline : Thursday, 20 February, 2020

Category : Software, System and Application

Country : USA

State : Virginia

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