SW-31383 - USA (Maryland) - RFI for Visitor Services System - Deadline March 5,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31383

Government Authority located in Maryland; USA based organization looking for expert vendor for visitor services system.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide visitor services system is a software as a service ticketing, payment, event, and resource management solution includes, but is not limited to: migration of legacy data to the new system (if applicable), reconciliation of all legacy data, configuration of the system; deployment; training of the agency internal users on the operations of the system; operations and maintenance of the system; and periodic enhancements.
- Eight libraries use the system to support onsite ticket sales, handled through a box office model where NARA personnel handle the transactions onsite at a point of sale system.  
- The system includes the functionality to reserve school groups and other group tours at each Presidential Library and Museum across the country and to manage facility rentals and equipment reservations for those rentals.
- Agency has an ongoing requirement for a ticketing; admissions; and visitor and event management system. The system must will integrate onsite and online sales; individual and group reservations; and resource management and reporting into a single, user friendly, system.
- The goals of maintaining or deploying a single, integrated Visitor Services System (VSS) are to ensure consistency and automation of the reporting of attendance and sales data; simplify financial processing; simplify operations and maintenance of the system; and make visiting any Presidential Library as convenient as possible for the general public.
- NARA requires a Contractor to furnish, configure and deploy a commercial off-the-shelf VSS that is scalable; cloud-hosted; capable of meeting NARA’s needs with minimal integration and configuration modifications; and does not require significant changes to business processes or employee workflows.
(2) All the questions must be submitted no later than February 19, 2020  

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Thursday, 5 March, 2020

Question Answer Deadline : Wednesday, 19 February, 2020

Category : Software, System and Application

Country : USA

State : Maryland

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