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SW-31384 - USA (California) - Automated Telephone Reporting System - Deadline March 6,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31384

Government Authority located in California; USA based organization looking for expert vendor for automated telephone reporting system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide install, and service a vendor-hosted, web-based automated telephone reporting system to track compliance of low-risk clients on probation
- Automatic notification to APD officers within 24 hours when the following is reported by a Client,
- Standardized and automated individual and aggregate reports on Clients to be available on demand electronically,
- Immediate ad-hoc caseload compliance and management reports upon request,
- Automatically alert Client of next scheduled reporting dates, court appearance, and program attendance,
- Provide user access and support 365 days a year, 24 hours a day,
- Provide access via email, web site, and telephone to help with problems, issues or questions related to the System,
- Provide technical assistance and support 365 days a year, 24 hours a day,
- Provide help line content coverage,
- The System shall provide protocols for help desk requests, as well as authorized System modifications, corrections, patches or updates.
(2) All the questions must be submitted no later than February 18, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 6 March, 2020

Question Answer Deadline : Tuesday, 18 February, 2020

Category : Software, System and Application

Country : USA

State : California

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