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SW-31385 - Canada (Ontario) - Customer Satisfaction Program Solution - Deadline March 6,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31385

Government Authority located in Ontario; Canada based organization looking for expert vendor for customer satisfaction program solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer satisfaction program solution, the solution should be designed to collect just-in-time feedback from customers accessing city facilities, programs, and services with the goal of gathering actionable feedback to identify opportunities to improve the customer experience,
- System will allow to efficiently collect and analyse feedback from customers across multiple customer contact points and channels including online, through email-based surveys and feedback collection terminal at service counters.
(2) All the questions must be submitted no later than February 26, 2020

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 6 March, 2020

Question Answer Deadline : Wednesday, 26 February, 2020

Category : Software, System and Application

Country : Canada

State : Ontario

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