SW-31387 - USA (Illinois) - Electronic Benefits Transfer System - Deadline May 5,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31387

Government Authority located in Illinois; USA based organization looking for expert vendor for electronic benefits transfer system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide electronic benefits transfer system
- Propose end-to-end solutions that include the following services:
- EBT account establishment, with sub accounts for SNAP and Cash Assistance,
- Card Issuance and Replacement,
- Customer and staff training materials,
- Customer account maintenance,
- Transaction processing, with separate accounting for Federally and State funded programs and sub-programs,
- Customer Service (Helpline, Mobile Application and Internet website for customers and retailers),
- Retailer management and training,
- EBT-only terminal deployment and maintenance for qualified LINK retailers,
- Settlement and reconciliation, with separate accounting for SNAP, DSNAP, SFFOOD, and Cash Assistance,
- For Farmers Markets and direct market farms provide at no cost to IDHS and market for wireless POS machines and, absorb wireless fees, EBT transaction fees, set-up fees, and fees during months not in use,
- Reporting,
- Data Warehouse.
(2) A mandatory vendor conference will be held on March 10, 2020.
(3) All the questions must be submitted no later than March 19, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 5 May, 2020

Pre-proposal Conference Date : Tuesday, 10 March, 2020

Question Answer Deadline : Thursday, 19 March, 2020

Category : Software, System and Application

Country : USA

State : Illinois

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