SW-31446 - USA (Michigan) - Phone and Voicemail System Replacement - Deadline March 6,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31446

Government authority located in Michigan, USA; based organization looking for expert vendor for phone and voicemail system replacement.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide phone and voicemail system replacement to replace its legacy
telephone system with a unified communications (UC) platform that integrates telephony and voicemail.
- reduce maintenance costs, leverage existing investments in network infrastructure, and provide increased system resiliency and flexibility of administration
- System reliability/resiliency/failover options
- Faxing capabilities/options
- System administration
- End user and system administration training
- Microsoft Office 365 integration
- Multi-tenant capabilities – reporting and billing
- The new telephone, voicemail and unified messaging system design should provide a unified
communications system
- mobility across of range of devices including, but not limited to, iOS, Android, Windows, Chrome OS, and Mac devices such that an employee can use their work number regardless of which device they use or where they are in addition to traditional handset
- ability to create or use existing templates for the purposes of provisioning new phone and voicemail accounts.
- User voicemail with basic call menu functionality
- Self-service ability for user to self-manage phone and voicemail settings.
(2) A mandatory pre-submission conference will be held on February 24, 2020.
(3) All questions just be submitted no later than February 25, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 6 March, 2020

Pre-proposal Conference Date : Monday, 24 February, 2020

Question Answer Deadline : Tuesday, 25 February, 2020

Category : Software, System and Application

Country : USA

State : Michigan

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