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SW-31461 - Canada (Ontario) - Enterprise Service Management Solution and related Professional Services - Deadline March 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31461

Government Authority located in Ontario; Canada based organization looking for expert vendor for enterprise service management solution and related professional services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide enterprise service management solution and related professional services,
- The solution should have features and functionalities to automate workflows for service, asset, and request management with reporting capabilities, a knowledge base, service catalogue, dashboards and a self-service portal,
- The Contractor shall deliver the solution and provide any services related to implementation, configuration, enhancement, maintenance and support of the proposed solution,
- A COTS, ESM solution that will streamline office-wide service delivery and modernize service management,
- Professional services to assist with the implementation of the solution,
- Training delivered to staff and trainers in either English and French,
- Maintenance and support for the proposed solution, including on-going updates and enhancements throughout the contract and option periods,
- The solution will include, without limitation, any security feature, functionality or mechanism necessary to ensure data integrity and to prevent unauthorized access,
- The solution shall include, without limitation, any required plug-ins or add-ons, which may be modified if they conflict with other plug-ins or add-ons provided by the other existing business or other software,
- The solution must provide Single-Sign-On authentication with Microsoft Active Directory and the accounts must be password protected with unique passwords and logins.
(2) All the questions must be submitted no later than March 6, 2020.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 30 March, 2020

Question Answer Deadline : Friday, 6 March, 2020

Category : Software, System and Application

Country : Canada

State : Ontario

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