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TRANSPORT-3126 - USA (Michigan) - Transportation Dispatch Services - Deadline March 27,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TRANSPORT-3126

Government Authority located in Michigan; USA based organization looking for expert vendor for transportation dispatch services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide as needed, Lyft transportation dispatch services of participate in initial and ongoing trainings and technical assistance provided by Lyft, interface with Lyft’s existing cashless transportation platform to seamlessly dispatch transportation services for eligible PATH and city at work participants draft and maintain a reasonable referral system that accepts ride referrals from career center staff, interface with career center staff to receive referrals daily or as needed, offer 24-hour 7 days a week incoming call dispatch services for roughly 3,500 PATH and city at work participants annually, answer in-coming calls within three rings, maintain a reasonable in-coming call wait time, if placing a customer on hold is necessary, provide an adequate number of call dispatch agents at peak hours as well as at low volume hours, coordinate with Lyft to draft monthly usage reports that identify usage by participant and career center, locations and cost; and identify and report potential abuse of services to the government authority located in Detroit, MI.
(2) All question must be submitted no later than February 17, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 27 March, 2020

Category : Transportation Services

Country : USA

State : Michigan

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