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NET-2682 - USA (Revere, Massachusetts) - Ongoing Network Maintenance and Help Desk Support Services - Deadline February 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: NET-2682

Government Authority located in Revere, Massachusetts; USA based organization looking for expert vendor for ongoing network maintenance and help desk support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide IT firm services to provide ongoing network maintenance and help desk support to the government authority located in Revere, MA.
- Managed IT Support Services for all network, server, desktop, and mobile devices that are part of the state operations, support services shall be highly available and proactive in nature and shall include ongoing reporting such as technician time spent, activity reports, and IT inventory and lifecycle management reports.
- Managed IT Service Provider from time to time. For these items, quotes and estimates shall be provided in a timely manner for installing additional equipment such as servers, network devices, desktops, and other IT related devices.
- Managed IT Support Services Provider shall provide proactive network support, with a focus on high availability. Services shall include, but not be limited to: network security, network routing support, and troubleshooting for agency and affiliated municipal departments’ network connectivity.
- Managed IT Support Services Provider shall provide proactive server support, troubleshooting, and preventative maintenance with unlimited 24x7x365 onsite and remote support for the agency and affiliated server applications and connectivity.
(2) A mandatory site visit had been held on February 18, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 28 February, 2020

Pre-proposal Conference Date : Tuesday, 18 February, 2020

Category : Networking Services and Supplies, Call Center and Answering, IT Services (Computer Maintenance and Technical Services), Uncategorized

Country : USA

State : Massachusetts

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