SW-31803 - USA (Alabama) - Help Desk Ticketing System - Deadline March 20,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31803

Government Authority located in Alabama; USA based organization looking for expert vendor for help desk ticketing system.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide help desk ticketing system.
- 24/7 Customer Support
- Omni channel support which will allow communication by phone, chat, email, social media, and any other channel imaginable comes together, all in one place
- Help streamline customer support with tools such as workflow automations to handle repetitive tasks which will allow agents to focus on customer satisfaction
- Allow for quick response with a standard reply for frequent inquiries
- Provide real time updates on ticket progress and approvals
- Allow agents to have custom view and connect with other agents to share information using a private comment section regarding any issues which may occur
- Provide customized reports that will exhibit the agent’s performance and satisfaction of the customer
- Include mobile apps that will allow agents to respond, create, edit and close out tickets remotely
- Integrate with the CISCO phone system
- Omni Channel Support
- Customer Support via Toll Free Phone Line 24/7, 365 days
- Tech Support via Toll Free Line 24/7, 365 days
- Quick Response
- Real Time Updates
- Custom View for Agents
- Customized Reports
- Mobile Apps
- Unlimited Number of Users
- Unlimited Number of Tickets Created

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 20 March, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Alabama

RFP Expired

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