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SW-31891 - USA (Massachusetts) - Automated Online Billing, Payment and Customer Notification Services and System - Deadline March 12,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31891

Government authority located in Massachusetts, USA; based organization looking for expert vendor for automated online billing, payment and notification customer services and system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide automated online billing, payment and customer notification services and system include online payments, interactive voice response (IVR) phone payments, mobile payments, eBilling, outbound customer notifications (including high-volume call-outs), and credit card and eCheck processing.
- all-in-one, fully-hosted solution from a single Vendor in order to simplify contract oversight and administration, consolidate costs, and deliver seamless experience for our customers
- web-based, fully-hosted outbound calling service that the utility can use to manage and schedule outbound call and email campaigns, including high-volume call-outs handling over 500 simultaneous phone calls
- allow staff to create reports and export to Excel or PDF for daily, monthly, or date range of payment activity
- Customers must be able to make one-time payments without registering an on-line account
- support making payments that are more or less than the bill amount
- able to securely save credit card and bank account information for future use on the portal
- able to use the web service to opt in or out of paper billing
- user-friendly system that accounts for novice users as well as experienced users who don't need to hear the entirety of all instructional prompts
- able to create their own message content for all outbound notifications
- able to store and categorize notifications for future use
- web payment interface formatted for mobile devices
- real-time processing for one-time payments, as well as automatic recurring payments made by credit card, debit card, or eCheck.
(2) All questions must be submitted in writing no later than March 4, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 12 March, 2020

Question Answer Deadline : Wednesday, 4 March, 2020

Category : Software, System and Application, Billing Services, Call Center and Answering, Web Design and Development

Country : USA

State : Massachusetts

RFP Expired

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