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UNCT-15554 - USA (Buffalo, New York) - Dependent Eligibility Verification Services - Deadline March 10,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: UNCT-15554

Government Authority located in Buffalo, New York; USA based organization looking for expert vendor for dependent eligibility verification services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide dependent eligibility verification services to perform real-time review of the verification with access to a secure portal to the government authority located in Buffalo, NY.
- Vendors shall utilize a secure website to gather, analyze and report data regarding employee’s dependent coverage,
- The web site should be available twenty-four (24) hours per day, excluding scheduled maintenance, for employees to input their information and upload documents via personal computers,
- Vendors shall retain documentation in digital form throughout the verification engagement,
- Vendors shall provide secure data storage and disposal,
- Vendors shall resolve employee and dependent questions throughout the engagement by having a call center available to assist employees during the verification process,
- The Call Center will be available from 8:00 am until 8:00pm, ET Monday through Friday,
- The Call Center will include an IVR component so that employees can obtain information through that technology twenty-four hours per day, seven days a week,
- Call Center will provide an online chat option for employees.
(2) Intent to bid must be submitted on March 2, 2020.
(3) All the questions must be submitted no later than March 4, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 10 March, 2020

Question Answer Deadline : Wednesday, 4 March, 2020

Category : Uncategorized, Call Center and Answering

Country : USA

State : New York

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