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INSU-0110 - USA (Nashville, Tennessee) - Voluntary, Fully Insured Prepaid Dental Insurance Program Services - Deadline April 13,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: INSU-0110

Government authority located in Nashville, Tennessee, USA; based organization looking for expert vendor for voluntary, fully insured prepaid dental insurance program services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide voluntary, fully insured prepaid dental insurance program services to eligible employees of State agencies, as well as participating Local Education and Local Government agencies; eligible retirees; and dependents of employees and retirees who elect to participate in the Prepaid Program to the government authority located in Nashville, TN.
- designated full-time implementation team to service this account
- assign a backup to the account manager
- designate a customer service manager, who shall manage the call center operations and staff assigned to the State
- maintain a call center and provide a dedicated toll-free line
- The Contractor shall operate a call center that uses a designated toll–free number as the “front-end” entry point for callers. The Contractor’s call center shall have designated representatives or operators to respond to inquiries from Members
- The Contractor’s call center shall accept calls, at a minimum, from 7:00 a.m. to 4:30 p.m. Central Time (CT) for all Business Days
- The Contractor’s call center shall have call management systems and communications infrastructure that can manage the potential call volume and achieve the performance standards
- The Contractor shall have the ability to make outbound calls without interrupting the ability of callers to continue to access the call center.
(2) A pre-response conference will be held on March 9, 2020.
(3) A notice of intent to respond due on March 10, 2020.
(4) All questions must be submitted in writing no later than March 16, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Monday, 13 April, 2020

Pre-proposal Conference Date : Monday, 9 March, 2020

Question Answer Deadline : Monday, 16 March, 2020

Category : Insurance Services, Call Center and Answering, Medical Billing and Coding

Country : USA

State : Tennessee

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