SW-32241 - USA (New Hampshire) - Next Generation Customer Premises Equipment System - Deadline April 24,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-32241

Government authority located in New Hampshire, USA; based organization looking for expert vendor for next generation customer premises equipment system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide next generation customer premises equipment system and service that handles all incoming 9-1-1 and administrative line calls into the concord and Laconia public safety answering points.
- Guardian handles incoming calls, call distribution and call processing at an intelligent workstation level via the Guardian server call processing system
- workstations, monitors, switches, firewalls, and any other devices required to process and handle calls, starting with the handoff from the Call Delivery Network to the distribution to the call processing workstation and finally to the transfer to the local dispatch center
- maintenance, Tier 2 and 3 technical support, extended hardware maintenance on all devices and live 24x7x365 monitoring of the system
- SolaCom Guardian Map for GIS functionality
- ability for rules-based call distribution.
- The Answering Positions shall consist of a high-end workstation that is capable of answering and processing both emergency and administrative calls
- The System must, at a minimum, provide call-handling capabilities to support the same volume of call traffic as the current system at peak volume
- support multiple ALI database connections, as needed in a geo-redundant fashion on dedicated redundant data links to the third party ALI database provider.
(2) An optional vendor conference will be held on March 25, 2020.
(3) All questions must be submitted no later than March 27, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 24 April, 2020

Pre-proposal Conference Date : Wednesday, 25 March, 2020

Question Answer Deadline : Friday, 27 March, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : New Hampshire

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