SW-32432 - USA (California) - Microsoft Premier Support Services - Deadline March 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-32432

Government Authority located in California; USA based organization looking for expert vendor for Microsoft premier support services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide Microsoft premier support services.
- Catastrophic business impact, complete loss of a core business process and work cannot reasonably continue; needs immediate attention.
- Critical business impact, significant loss or degradation of services; needs attention within one hour.
- Minimum business impact, substantially functioning with minor or no impediments of services;
- Support Assistance:
Supportability consulting for design reviews and development support assistance
Lab access and workshops
On-site support as needed
- Support Account Management:
Designated Technical Account Manager (TAM)
Planning and Resource Facilitation
Status Reports and Meetings
Incident Escalation Management
Support for up to one hundred and thirty (130) hours
On-Site Visits
- Information Services:
Unlimited‐user access license to Premier Online website
Critical Problem Alerts
Product News Flashes
Support Webcasts
(2) All questions must be submitted no later than March 23, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[E] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Monday, 30 March, 2020

Question Answer Deadline : Monday, 23 March, 2020

Category : Software, System and Application

Country : USA

State : California

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